(Please contact us immediately for any address updates.) If a package is delivered to the wrong address due to an incorrect address entered by customer, a refund will not be issued unless the product is returned in unused and brand-new condition.Any items received as a gift can be exchanged for store credit only.The customer is responsible for the return shipping fee.Please allow 1-2 weeks for returns to be processed.Any refund payment will be credited to the credit card used when purchased.Custom and specialty orders (furniture, mattresses, etc.) are non-refundable and non-returnable.Clearance and reduced items are final sale items and cannot be returned.Online orders may only be returned via delivery to the indicated address, not in-store.However, if we observe any damage to the product upon its return to us, the return may be refused or only a partial refund will be provided. You may take the product out of the box to check if it meets your expectations.Items to be returned need to be in unused and brand-new condition, must include all merchandise tags, and must be in the original packaging.Returns shipped after 5 business days of receiving the RMA # may incur a late fee.If for any reason you would like to return a new item, Mega Babies offers a 30-day return policy with a 100% money back guarantee (with the exception of the return shipping fee and late fees). If we ship outside of the US, there are no returns permitted. We value our customers and want them to be pleased with their purchases. We at Mega Babies pride ourselves on our excellent customer service. There is no free shipping for these orders. Alaska, Hawaii, and US Territories: Customers may be contacted after an order is placed to inform them of potential changes in shipping charges.Applicable shipping fees will be calculated at checkout. Most orders exceeding $74.99 (USD) are eligible for free shipping, all other orders will incur a shipping fee.Pre-order or special-order items will have the estimated availability and/or shipping date mentioned on the product page.In stock items will be shipped within 2-3 business days.
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